Track and manage supplier performance

Operational performance

Define and monitore KPIs and service levels. Service level agreements mean nothing, if they are not monitored and followed up. We support your supplier quality management from definition of meaningful KPIs and service-level goals, to monitoring and addressing problem areas.

Pricing and billing

Trust is great, but trust, mistakes happen. The complexity and constant correction of fees and charges is challenging to track and update. We help you get robust workflows and tools. Or we support and perform billing audits in order to reclaim any unjustified paid amounts identified.